Kasen Pendant

Ellerow offers Standard Delivery (Free Shipping) within the Contiguous United States.

Standard Delivery includes curbside delivery to an accessible location near your residence. It does not include inside delivery, unpacking, assembly, or installation.

White-Glove Delivery is an optional paid service that may include inside delivery, room-of-choice placement, and removal of exterior packaging. Availability varies by product and location. For pricing, please contact support@ellerow.com before placing your order.

Estimated Delivery Time:

• In-stock items: approximately 7–15 business days

• Made-to-order or internationally fulfilled items: approximately 45–70 business days

For full details, please review our Shipping Policy.

We offer a 30-day return and exchange policy on eligible items.

Please ensure products are unused and in original condition.

For full details, please review our Return & Exchange Policy.

Each piece is crafted from carefully selected materials and deserves thoughtful care to maintain its original character.

To preserve the beauty and longevity of your piece, we recommend regular care and proper handling.

Dust surfaces frequently with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and wipe dry immediately. Avoid using harsh chemicals, abrasive cleaners, or alcohol-based products, as they may damage the finish.

Keep furniture and lighting away from direct sunlight, excessive heat, and moisture to prevent fading, warping, or discoloration over time.

For wood surfaces, use coasters, pads, or protective coverings to prevent scratches, stains, and heat marks. Clean spills promptly to avoid penetration into the material.

For metal and glass components, clean gently with a soft cloth and appropriate non-abrasive cleaners.

Always follow standard safety practices for lighting products. Ensure power is turned off before cleaning or maintenance.

For further details on care and maintenance, we invite you to explore the full guide via the link below.

We offer a limited warranty on select products, covering manufacturing defects under normal residential use.

This warranty applies to issues related to materials or workmanship and is valid for a specified period from the date of delivery. Natural variations in materials such as wood grain, stone pattern, or finish tone are not considered defects.

This warranty does not cover damage resulting from improper use, installation, modifications, accidents, or normal wear and tear.

If you believe your item has a manufacturing defect, please contact our support team with photos and order details. We will review your request and provide an appropriate resolution in accordance with our warranty policy.

We offer optional white-glove service for customers seeking a more seamless delivery experience.

This service includes in-home delivery, placement in your room of choice, and removal of packaging materials. White-glove service is available for an additional fee and must be arranged prior to shipment.

Please note that lighting installation is not included. All lighting must be installed by a licensed professional arranged by the customer.

Please ensure that the delivery path is accessible and can accommodate the dimensions of the item. This service does not include installation, complex assembly, or any modifications to the product or space.

If you would like to add white-glove service to your order, please contact our support team before your order is dispatched.