Delivery Measurement Guide


Proper measurements are the most reliable way to ensure your new piece can be delivered without difficulty. The notes below outline what to check in advance so the delivery team can bring your item into your home smoothly and safely.

1. Confirm the Access Route

Every doorway, hallway, and transition point between the outside and the intended room must be wide and tall enough for both the product and its packaging.

Please measure:

  • The width and height of all exterior and interior doors

  • Hallway widths, including any narrow passages or sharp turns

  • Staircase dimensions, including railings, landings, and overhead clearance

  • Elevator openings and interior cabin space

  • Any ceiling features such as beams, low lights, fans, or sloped areas

Rule of thumb: The tightest point along your route should exceed the packaged item’s smallest measurement by a comfortable margin—typically 5–8 cm (2–3 inches).

2. Review the Space Where the Item Will Be Placed

Before ordering, take a moment to visualize how the piece will sit in the room and confirm the necessary clearances.

Consider measuring:

  • Overall room dimensions and ceiling height

  • Minimum walking space around the item (aim for 30" / 76 cm or more)

  • Locations of windows, vents, outlets, and switches

  • Clearance needed for drawers, cabinet doors, or swiveling chairs

For Lighting Installations

  • Measure from ceiling to floor to determine whether the fixture height is appropriate.

  • Above dining tables or islands, hanging fixtures generally look balanced when suspended 76–91 cm (30"–36") above the surface.

  • Ensure hanging lights in entryways allow comfortable headroom and do not obstruct door movement.

3. Understand the Product’s Dimensions

Before finalizing your purchase, review the full specifications:

  • Height, width, and depth of the piece

  • Size and weight of each shipping carton

  • Adjustable chain or rod lengths (for chandeliers and pendants)

  • Whether the item arrives assembled or requires assembly inside your home

If multiple boxes are involved, make sure each one can pass through your building’s entry points.

4. Identify Common Trouble Spots

Many delivery challenges arise in places buyers don’t typically think about. Look out for:

  • Tight corners in hallways or staircases

  • Low or angled ceilings that reduce vertical clearance

  • Bulky railings or structural pillars

  • Narrow elevator doors or shallow elevator cabins

  • Overhead fixtures that limit maneuvering space

Checking these areas beforehand helps prevent surprises on delivery day.

5. Prepare the Area Ahead of Time

To help the delivery team work efficiently, please make sure:

  • Pathways are clear of boxes, rugs, and personal belongings

  • Fragile décor and breakables are safely moved aside

  • Pets are kept away for their safety and the crew’s

  • The intended placement area is fully ready and accessible

6. When You’re Unsure, We’re Here to Assist

If any measurements feel borderline or unclear, our support team can help evaluate your space. Share your numbers, a quick sketch, or photos of the entryway, and we’ll help determine whether the piece can be delivered without issue.

7. The Importance of Accurate Measurements

Planning ahead helps prevent:

  • Delivery attempts that cannot be completed

  • Additional charges for returns or redelivery

  • Delays in receiving your furniture or lighting

Taking time to measure now ensures a smooth, predictable delivery experience from start to finish.