White-Glove Delivery Service

At Ellerow, we understand that certain furniture and lighting pieces require extra care during delivery. Our White-Glove Delivery service is designed for customers who would like additional in-home handling beyond standard curbside delivery.

This optional service provides a higher level of assistance during final-mile delivery and is available for select products and locations.

What Is White-Glove Delivery

White-Glove Delivery is an optional, paid delivery service that goes beyond standard curbside delivery. When scheduled in advance, this service may include in-home handling performed by a professional delivery team.

White-Glove Delivery is not included with Ellerow’s free standard shipping.

What’s Included (Where Available)

Depending on the product type, delivery location, and service availability, White-Glove Delivery may include:

  • Delivery inside the residence

  • Placement of the item in the room of choice

  • Removal of exterior packaging materials

Services are provided during the final-mile delivery and are subject to site conditions, access feasibility, and safety considerations.

What’s Not Included

White-Glove Delivery does not include:

  • Structural modifications to the home

  • Wall mounting or electrical wiring

  • Installation requiring licensed professionals (e.g. electricians)

  • Disassembly of doors, windows, or fixed architectural elements

  • Removal of existing furniture or fixtures

For lighting products, professional installation by a licensed electrician is required and must be arranged separately by the customer.

Availability & Scheduling

White-Glove Delivery:

  • Must be requested and confirmed before shipment

  • Is subject to product eligibility, delivery location, and carrier availability

  • May not be available in all regions

Once confirmed and scheduled, White-Glove services are coordinated alongside the shipment and performed at the time of delivery.

Measurement & Access Requirements

Customers are responsible for ensuring that all access points and placement areas are suitable before scheduling White-Glove Delivery. This includes:

  • Doorways, hallways, staircases, elevators, and turns

  • Ceiling height and overhead clearance

  • Final placement space inside the residence

Product dimensions listed on Ellerow.com do not include packaging. Packaging typically requires additional clearance.

If delivery cannot be completed due to access limitations or inaccurate measurements, Ellerow cannot assume responsibility for the failed or incomplete service.

Fees & Non-Refundable Services

White-Glove Delivery fees:

  • Are quoted separately and are not included in free shipping

  • Are non-refundable once the delivery team has been dispatched

Because White-Glove teams travel with the shipment and perform services during final-mile delivery, the service is considered rendered once the delivery attempt is made.

If Delivery Cannot Be Completed

If an item cannot be brought indoors or placed in the intended location due to access, space, or safety limitations:

  • Delivery may be completed curbside, or

  • The item may be returned in accordance with Ellerow’s Return & Refund Policy, where applicable

Additional fees may apply for re-delivery or return shipping depending on the circumstances.

How to Request White-Glove Delivery

To inquire about White-Glove Delivery availability or pricing, please contact us before placing your order with the following information:

  • Product name(s)

  • Delivery address

  • Floor level and access details (stairs, elevator, etc.)

📩 support@ellerow.com

Our team will review your request and confirm whether White-Glove Delivery is available for your order.

Important Notice

White-Glove Delivery is a convenience service designed to assist with handling and placement. It does not guarantee successful in-home placement if site conditions prevent safe delivery.

By selecting White-Glove Delivery, customers acknowledge and accept the service terms outlined above.