FAQs

Can I see real photos of the product?

Yes. Real product photos are available for many of our furniture and lighting pieces.

Please contact our customer support team and share the product name or link. We will provide any available photos, videos, material details, or additional references to help you shop with confidence.

Is the product in stock, and how long will delivery take?

Availability and delivery times vary by product. Some items are ready to ship, while others are handcrafted or prepared to order and require additional production time.

Estimated delivery:

  • In-stock items: approximately 7–15 business days
  • Made-to-order or internationally fulfilled items: approximately 45–70 business days

Before shipping, each item goes through finishing, preparation, and quality inspection to help ensure it meets our delivery standards.

Please contact us with the product link for the latest availability and estimated delivery date.

Can I return an item if I change my mind?

Eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions outlined in our Return Policy.

Please contact us before sending an item back so our team can confirm eligibility and provide the correct return instructions.

Custom-made, used, installed, or final-sale items may have different return conditions.

Please review our full Return Policy for complete details.

What happens if my order arrives damaged?

Please inspect your order as soon as it arrives.

If you notice shipping damage, a defect, or missing parts, contact us within 48 hours of delivery and provide your order number, photos, and a brief description of the issue.

Once verified, we will work with you to arrange an appropriate solution, which may include replacement parts, repair support, a replacement, or a refund.

Reporting the issue within 48 hours helps us document the damage and submit a claim to the delivery provider.

Do you provide replacement parts?

Yes. Replacement parts are available for many products.

Parts covered by the applicable warranty may be provided at no charge after the issue has been reviewed and approved.

Depending on the circumstances and warranty terms, customers may be responsible for the shipping cost of replacement parts.

Please send us your order number, product photos, and details of the required part so our team can assist you.

Are your lighting products ETL or UL certified?

Applicable electrical products are ETL- or UL-certified to meet relevant U.S. safety standards.

Certification details may vary by product, so please contact us if you need confirmation for a specific fixture.

For safety and warranty protection, all hardwired lighting should be installed by a qualified and licensed electrician in accordance with local electrical codes.

Can your lighting fixtures be installed on a sloped ceiling?

Many of our lighting fixtures can be adapted for sloped, vaulted, or angled ceilings.

The default configuration is intended for flat ceiling installation.

If you require installation on a non-flat ceiling, please leave a note with your order and contact our customer support team before installation.

We will confirm compatibility and advise whether additional hardware or customization is required.

Will I need to assemble the product?

Most furniture is delivered fully assembled or requires only minimal setup.

To prevent damage during transportation, handles, legs, shelves, or other small components may be packed separately. These parts are usually simple to attach, and installation instructions will be included where applicable.

Lighting fixtures cannot be shipped fully assembled because of their size and fragile components.

Assembly and installation must be completed by a qualified electrician.

Detailed installation instructions and the necessary standard hardware will be included with the fixture.

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