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Ellerow offers Standard Delivery (Free Shipping) within the Contiguous United States.

Standard Delivery includes curbside delivery to an accessible location near your residence. It does not include inside delivery, unpacking, assembly, or installation.

White-Glove Delivery is an optional paid service that may include inside delivery, room-of-choice placement, and removal of exterior packaging. Availability varies by product and location. For pricing, please contact support@ellerow.com before placing your order.

Estimated Delivery Time:

• In-stock items: approximately 7–15 business days
  
• Made-to-order or internationally fulfilled items: approximately 45–70 business days

For full details, please review our Shipping Policy.

We offer a 30-day return and exchange policy on eligible items.

Please ensure products are unused and in original condition.

For full details, please review our Return & Exchange Policy.

To help preserve the beauty and longevity of your furniture and lighting, we recommend the following care practices:

• Dust regularly with a soft, dry cloth.
• For routine cleaning, wipe with a slightly damp cloth and dry immediately.
• Avoid harsh chemicals, abrasive cleaners, and alcohol-based products.
• Keep items away from direct sunlight, excessive heat, and moisture to prevent fading, warping, or discoloration.
• Use coasters, pads, and protective coverings to help prevent scratches, stains, and heat marks.
• Wipe up spills promptly to avoid surface damage.
• Clean metal and glass components with a soft cloth and a non-abrasive cleaner.
• For lighting fixtures, always turn off the power and allow bulbs to cool before cleaning or maintenance.
• Natural materials may display variations in color, grain, texture, or veining, which are inherent characteristics and part of their unique beauty.
• With proper care, your piece will maintain its appearance and performance for years to come.

For further details on care and maintenance, we invite you to explore the full guide via the link below.

We offer a limited warranty on select products, covering manufacturing defects under normal residential use.

This warranty applies to issues related to materials or workmanship and is valid for a specified period from the date of delivery. Natural variations in materials such as wood grain, stone pattern, or finish tone are not considered defects.

This warranty does not cover damage resulting from improper use, installation, modifications, accidents, or normal wear and tear.

If you believe your item has a manufacturing defect, please contact our support team with photos and order details. We will review your request and provide an appropriate resolution in accordance with our warranty policy.

We offer optional white-glove service for customers seeking a more seamless delivery experience.

This service includes in-home delivery, placement in your room of choice, and removal of packaging materials. White-glove service is available for an additional fee and must be arranged prior to shipment.

Please note that lighting installation is not included. All lighting must be installed by a licensed professional arranged by the customer.

Please ensure that the delivery path is accessible and can accommodate the dimensions of the item. This service does not include installation, complex assembly, or any modifications to the product or space.

If you would like to add white-glove service to your order, please contact our support team before your order is dispatched.