服务条款
OVERVIEW
Welcome to Ellerow (“we,” “us,” or “our”). We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any referenced policies, describe your rights and responsibilities when using the Services. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Access & Account
By using the Services, you represent that you are of legal age in your place of residence. You are responsible for maintaining the confidentiality of your account information and for all activity under your account. You agree to provide accurate, current, and complete information and to keep it updated.
2. Orders
When you place an order, you are making an offer to purchase products. We reserve the right to accept, decline, or limit any order at our discretion. An order is considered accepted only after payment is processed and an order confirmation is issued.
Orders are intended for personal, non-commercial use only. Unauthorized commercial resale is not permitted.
Purchases are subject to our Return & Refund Policy.
If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.
3. Prices & Billing
Prices, promotions, and availability are subject to change without notice. The price charged will be the amount displayed at checkout. Prices do not include applicable taxes, shipping, handling, or customs fees unless explicitly stated. The final total cost, including all applicable taxes and shipping fees, will be clearly displayed at checkout before you complete your purchase.
You authorize us to charge your selected payment method for all amounts due.
4. Shipping & Delivery
Delivery dates are estimates and not guaranteed. Delays may occur due to carrier operations, customs clearance, weather, or other circumstances beyond our reasonable control.
Risk of loss and title pass to the customer upon delivery of the product to the designated address. However, Ellerow remains responsible for items damaged during transit in accordance with our Return & Refund Policy.
5. Products & Descriptions
We strive to accurately display product information, but colors, finishes, and appearance may vary depending on display settings. Product specifications may change without notice. We do not guarantee that products will meet individual expectations.
6. Intellectual Property
All content on the Services is owned by Ellerow or its licensors and is protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only.
7. Optional Tools
We may provide access to third-party tools “as is” and “as available,” without warranties. Use of such tools is at your own discretion and subject to third-party terms.
8. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for third-party content, products, or services.
9. Privacy Policy
Your use of the Services is subject to our Privacy Policy.
10. Feedback
Any feedback you submit may be used by Ellerow without restriction. You represent that your feedback does not violate any third-party rights or applicable laws.
11. Errors & Inaccuracies
We reserve the right to correct errors or cancel orders resulting from inaccurate information.
12. Prohibited Uses
You agree not to misuse the Services, violate applicable laws, or interfere with website operations.
13. Termination
We may suspend or terminate access to the Services where permitted by law. Obligations incurred prior to termination remain in effect.
14. Disclaimer of Warranties
The Services and products are provided “as is” and “as available,” to the fullest extent permitted by applicable law.
15. Limitation of Liability
To the fullest extent permitted by law, Ellerow shall not be liable for indirect or consequential damages arising from use of the Services or products.
Nothing in these Terms limits rights that cannot be excluded under applicable law.
16. Indemnification
You agree to indemnify and hold Ellerow harmless from claims arising from your breach of these Terms or misuse of the Services.
17. Severability
If any provision is found unenforceable, the remaining provisions remain valid.
18. Assignment
You may not assign these Terms without our consent. We may assign our rights without restriction.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict of law principles.
This governing law provision does not limit any mandatory consumer protection rights that may apply under the laws of your country or state of residence.
20. Entire Agreement
These Terms constitute the entire agreement between you and Ellerow regarding the Services.
21. Headings
Headings are for convenience only and do not affect interpretation.
22. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
23. Contact Information
Email: support@ellerow.com
Address: Room 312, Chuangye Building No. 18
Gaoxin 2nd Road, High-Tech Industrial Development Zone
Nanchang, Jiangxi 330096, China
